FREQUENTLY ASKED QUESTIONS
Q: Why should I choose Soirée Events & Design, LLC?
A: We never compromise on quality. We want to make sure that your event and our services are well refined. Many party or event packages may offer you a certain number of balloons, a certain number of cupcake toppers, and water bottle labels for their set fee, which may be convenient for some, but at Soirée Events & Design, LLC, we will never give you that type of marginal cookie-cutter service. Our goal is to make your event truly unique!
Q: How does your design process work?
A: We start with an initial consultation. After we get a sense of the needs, wants, style, and tone you have in mind for your special event, we can provide a personalized proposal or quote. Once presented to you, you will have seven (7) days to approve the proposal. Once you have approved our proposal we can create your custom event design. During the design process we will seek your input and encourage frequent feedback and communication to ensure your event design is progressing to suit your desires.
Q: How far in advance should I book my event?
A: As soon as you know you will be having an event! We want to make sure we are able to fully develop your event design, give you our best customer service, and procure the most interesting and unique elements for your event. Ideally, 2 - 3 months out from your event would be fantastic, however, we understand life is hectic and we will try to accommodate your needs as best as we can. For wedding services 8 months to one year is ideal. Please keep in mind that dates can book quickly and are booked on a first-come, first-served basis and are only secured with a deposit.
Q: Do I have to pay a deposit?
A: Yes. Once you have approved our proposal or quote and signed an event contract, Soirée Events & Design, LLC reserves the date and time agreed upon, and will make no other reservations for that specific time and date. For this reason, the client agrees to pay an initial non-refundable deposit of half (50%) their service price.
Q: What is your cancellation policy?
A: Soirée Events & Design, LLC is committed to providing its clients with exceptional customer service. We understand that situations change and emergencies happen; however, we respectfully ask that you contact us as soon as possible in the event of a cancellation. We will do our best to accommodate rescheduling or work out an alternate solution. Cancellations within fifteen (15) days of the event are subject to a service charge. Deposits are non-refundable.
Q: I don't see what I want listed in your services.
A: Not sure we have what you are looking for? Give us a call and let us see how we can help you with your event. At Soirée Events & Design, LLC, we want to make your event a fabulous one!